Sign up for our FREE training event
7 Ways to WOW! Your Customers
Ensure you and your teams continue to deliver remarkable customer service
with this highly interactive, practical and motivational 30-minute webinar
We all share the same challenges when it comes to differentiating ourselves from our competition, so that we show up and stand out from others in our busy field. We’re all looking for ways that we can:
1. Enhance our customers’ experience
2. Increase employee engagement
3. Improve operational efficiency
And in this FREE webinar, 7 Ways to WOW! Your Customers, we’ll share 7 simple, practical, proven and easy to implement customer service tips, techniques and ideas, all guaranteed to help you and your teams achieve EXACTLY THAT!
Who is this training for?
This programme is designed especially for frontline teams and leaders – they are the Brand Ambassadors who will make or break loyalty to your brand, and determine the lifetime value of each customer you serve – that’s quite a responsibility, isn’t it?
And that’s where we can help….
It can be tricky for any team to fit training and professional development into a busy work schedule, which is why this FREE online event is just 30 MINUTES.
AND it’s easy to access, anytime, anyplace anywhere – whether your teams are working from home or in the office, on their PC, tablet or smartphone.
So, what will be covered?
- Guaranteed to provide some quick wins to help your teams show up and stand out, discover:
- How to communicate with feeling and meaning to ensure a positive memorable experience
- How to encourage customers to do as they’re told (!) by giving a WIIFY (What's In It For You)
- How to develop a Language of Influence – using positive phrasing to get to the win-win
- How to manage difficult conversation or deliver ‘bad news’ in a positive way (yes, you really can!)
- How to manage and exceed your customers’ expectations AND reduce your own stress and pressures!
- How to WOW! your customers in writing – applying the art of ‘Netiquette’
- Why Wowing is an inside job, because happy staff = happy customers!
Claim your seat – sign up NOW!
This highly practical webinar is delivered by Marie Cross, the UK’s ‘Queen of Customer Service’ and author of Make Their Day: Awesome Ways to Wow Your Customers. Training Director at First Impression Training, Marie is passionate about developing your people to build positive customer relationships, enhance employee engagement and ensure your Brand Ambassadors deliver remarkable customer service – first time, every time 