Spotlight on Service (SOS) Newsletter – December 2024

2024 in Focus: Are You Ready for 2025?

2024 25 blocks image

As we wrap up a transformative year, we’re excited to share the tools, insights, and strategies that have helped us thrive – and can help you start 2025 with clarity and purpose.

Looking Back: A Year of Growth and Gratitude

Here at FIT 2024 has been a year of focus, evolution, and accomplishment. Whether delivering innovative training programs, refining our methods, or driving success for clients, we’ve made every moment count.

What made 2024 great?
• Empowering sales and service professionals to build confidence, clarity, and communication skills.
• Launching new courses
• Building deeper partnerships with organisations committed to excellence in customer service and personal growth.

Now, we’re gearing up for an even more impactful 2025 – and we’re bringing you along for the ride!

Spring Clean Your Mind for the New Year
Spring clean your mind

Starting strong in 2025 means clearing mental clutter and resetting with intention. Here’s how to “Spring Clean Your Mind” and step into the new year with purpose:
Pump Up the Positives – Write down empowering beliefs and pair each with one actionable step to reinforce its truth. For example: Belief: “I’m capable of tackling any challenge.” Action: Start each day by listing three small wins from the day before.
Focus on What You Want – Set goals that inspire action, not fear. Motivation is stronger when it’s tied to an exciting vision rather than avoiding failure.
Write It Down – Using the SMART (Specific, Measurable, Achievable, Relevant, Time-bound) framework, turn your dreams into concrete, actionable plans.
Treat Yourself Well – Productivity thrives on balance. Healthy eating, exercise, and hydration are key, but don’t forget to indulge – a little luxury now and then fuels motivation.

The Power of Focus: Train Your Vision for 2025
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Your Reticular Activating System (RAS) is your brain’s natural filter, helping you notice opportunities aligned with your goals. By actively engaging your focus, you can shape your reality.

How to Activate Your RAS:
• Create a vision board with your goals front and center.
• Use affirmations and reminders in your workspace to stay aligned with what truly matters.
• Keep your measurements visible – track progress and adjust as needed.

Flip the Script with the Tape Technique:
When sharing bad news, start with the good. For example:
“Marie can meet with you on Friday, though she’s fully booked Thursday.”
Leading with positivity softens the impact of any negatives and leaves a better impression.

Bury the Dirty Dozen
Replace neutral or negative phrases with language that inspires action. For example:
Instead of “I’ll try,” say “I will / I’m committed to.”
Instead of “It’s not possible,” try “Here’s what we can do.”

Final Thought:
Final thoughts image

A New Year, A New You

“If you keep on doing what you’ve always done, you’ll keep on getting what you’ve always got.”

2025 is your opportunity to think bigger, work smarter, and make meaningful changes. We’re here to support you every step of the way – from mindset to practical solutions leading to measurable success.

On behalf of all the FIT team we wish you a happy, relaxing and joyous Christmas and New Year and we look forward to continuing to support you in 2025.

💪 Together, let’s make it your best year ever.

 

Hello... I'm Marie Cross

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