June 6th saw Marie returning to Judge Club this time looking at how to maintain a positive mental attitude on your customer service frontline.
Session topics include;
- the power of positivity – why mindset matters
- the Inside-Out model
- the key ingredients of a healthy mindset
- your Mindset Matters toolkit – 20 quick-fixes
Those very nice people at Judge Club have recorded the session and you can watch it here in their Event Library https://firstimpression.training/mindsetmatters