Awards International recognition
October 2024: We are thrilled to announce that Marie has been honoured with a special award by Awards International in recognition of her eight years of dedicated service as a judge for the UK Customer Experience Awards. This prestigious accolade highlights Marie’s unwavering commitment to excellence in customer service and her continued contributions to raising […]
“Adding Value” episode by Owen Froebel
Our very own Training Director, Marie Cross, is the guest within Owen Froebels “Adding Value” episode hosted by Leah Turner. Owen Froebel help business owners buy and sell Day Nurseries so they know a thing or two about what makes for a truly outstanding service culture in this unique sector. You can watch the episode […]
UK Customer Experience Awards 2023
Judging time has arrived once again and we’re delighted to confirm that, once again, our Training Director, Marie Cross, will be supporting the 2023 UK Customer Experience Awards as a judge. Organised by Awards International the UK CXA’s highlight the very best exponents of customer service in the UK. Presentations from the finalists will be […]
We’re back at Judge Club focusing on Managing Your Mindset
June 6th saw Marie returning to Judge Club this time looking at how to maintain a positive mental attitude on your customer service frontline. Session topics include; the power of positivity – why mindset matters the Inside-Out model the key ingredients of a healthy mindset your Mindset Matters toolkit – 20 quick-fixes Those very nice […]
Marie Cross is speaking at The Judge Club
Quick heads up to let you know that Marie is speaking at the next The Judge Club’s virtual live event entitled The importance of Self Care In Leading & Developing Others, next Wed 1st March 5-6pm. Marie would LOVE you to join here where she’ll be sharing the 7 Super Secrets of Self Care, to […]
Service FIT for a Queen
It was a day full of mixed emotions last Fri 9th Sep 2022 – a day filled with so much pride and joy, tinged with a day full of sadness and grief, having lost our beloved Queen just the day before. Yet what better way to celebrate Her Majesty’s unwavering devotion and commitment to #SERVICE for 70 […]
Operational Excellence Show – Leading Ladies Podcast
As part of the UK Contact Centre ‘Leading Ladies’ series our Training Director, Marie Cross, joins Marianne Rutz for Episode 109 of the Operational Excellence Show. During this podcast Marie digs deep into the industries hot topics and offers her unique advice, insights and wisdom about what it takes to be a true ‘Purple Cow’ […]
FIT team are UK Business Awards judges again!
Our two principal Directors, Marie and David Cross, are proud to be judging CX categories at this years UK Business Awards https://ukbizawards.com/ Whilst David is focusing on the Best Customer Experience category, Marie has taken up the judging role for the Maggie Colman Customer Service Award. As many of you will recall, Maggie was our valued […]
Row, row, row your (own) boat!
I attended a brilliant webinar recently, delivered by Simon Rickman of PEAK Performance & Potential Ltd, facilitated by the CPD Standards Office, all about this evolutionary phase of the working world we’re entering into post-COVID – and how organisations can effectively transition people back into the workplace. Simon and I concur on a number of […]
