If at first you don’t succeed…try, try, try again!
“It’s impossible to live without failing at something, unless you live so cautiously that you might as well not have lived at all – in which case, you have failed by default” J. K. Rowling Well Joanne should know hey!? A single mother on welfare, it took J.K Rowling 7 years to write the story […]
Welcome to Holland
I came across a beautiful piece of writing by Emily Perl Kingsley during Mental Health Awareness Week recently, when it struck me just how poignant a comparison the piece was to what’s going on in the world right now…. We’ve all arrived in Holland when we were destined for Italy! Allow me to explain… It […]
Brand Ambassador – You’re Fired!!
Call Centre Helper is one of my favourite online business magazines – every week it delivers at least one golden nugget to my mental business-thinking inbox and this week was no exception… Check out this article by Martin Jukes of Mpathy Plus https://www.callcentrehelper.com/ways-advisor-role-change-future-144311.htm Martin is talking about the future of the Contact Centre Advisor (CCA) […]
The Science of Hope and the Secret to Bouncing Back
The Science of Hope (yes, it IS a science apparently) states that HOPE is about having a steadfast belief in the possibility that things can change, no matter how dire or desperate things may seem in the present moment. Hope gives us the will to keep moving forward. Hope gives us resilience to hang on […]
I’m not OK, you’re not OK!
It’s OK to not be OK right now, you know. It’s a scary time for many and this experience is one none of us has ever been through before, so life is bound to feel incredibly strange and uncertain at the moment. If you’ve been furloughed or lost your job during the COVID pandemic, then you’re […]
Your Mind Matters
Most of us have been aware of the Every Mind Matters campaign for some time, although I guess its usefulness as a coping mechanism has become far more apparent over the last couple of months, since the Corona Virus pandemic became big, ugly bad news for us all, to the point we’re all searching for […]
We do not see things as they are – we see them as WE are!
The title above is a quote attributed to the prominent writer Anaïs Nin in 1961, this maxim was better articulated by the late great Stephen Covey in his best-selling book The 7 Habits of Highly Effective People when he quoted that “each of us tends to think we see things as they are, that we […]
Know your worth!
There’s an old saying that goes “People will never rise above their own opinion of themselves and sadly, that opinion is usually rather low” Yet we can NEVER be more than we believe is possible, so we should ALL start believing in possibilities, right!? We have to become our own Publicity Agent We can’t hire […]
Marie Cross enters list of Top 25 CX Influencers
CXM (Customer Experience Magazine) add Marie Cross as one of the UK’s top CX Influencers of 2020. Straight in, for the first time, at No14 – super proud that Marie has been added to this prestigious list of movers and shakers in the customer experience world. Real recognition of her work in helping UK business […]
Resilience is KEY!
At times like this, though I’ve never actually experienced ‘times like this’ in my entire lifetime, it’s really important to be extra vigilant about who you hang around with. The brilliant motivational speaker Jim Rohn famously said that “we are the average of the 5 people we spend the most time with…” So, it makes […]
