Your 30-minute FREE online Training Event
Here at FIT, we are all about helping you deliver world class customer service, so you can differentiate yourself from the competition. This week we are taking the word VALUE to a whole NEW LEVEL. I’ve recently created an online training event, which is jam packed with practical, useful & helpful CX strategies, which you […]
Have a break – have more than a KitKat!
It’s a short week for me this week, so this week’s post is going to follow suit… I guess I’m not the only one feeling a little deflated right now with the very sad news about the demise of our beloved “Tommy” Cook this week. Among all the wretched and sensationalised Brexit news (which frankly […]
Double your appointments in just 15 minutes!
Telephone sales and appointment setting remains one of the most productive and cost-effective methods of reaching new clients for many businesses – but only if you have properly trained people representing your brand at the other end of the ‘phone! Many of you will know that, here at FIT, our trainers have all walked their […]
FIT win Gold at UK Business Awards
What a day we had at the 2019 UK Business Awards at the Park Plaza Riverbank, London on 8th November. A real red letter day for the FIT team who walked away with the Gold Award for Professional Services against some really tough finalists and a real recognition of our culture, delivery and focus on […]
What Contact Centres are Doing in 2018
Those very clever people at Call Centre Helper have just produced a fascinating report following a survey amongst 350 contact centre professionals – the aim is to capture a snapshot of exactly what contact centres are doing right now! Some of the stats that intrigued us the most included; The NPS fad is fading! Down […]
FIT Finalists in 3 Award Categories
Once again the quality of our work shines out during 2019 as we’ve been shortlisted as finalists in the following prestigious awards: UK Business Awards Customer Centric Organisation (partnership entry with our lovely client Equiniti) Professional Services (FIT solo entry) UK Customer Experience Awards Best Customer Experience Training Winners will be announced later in the […]
FIT Comes of Age on Valentines Day
We’re feeling incredibly emotional this morning, in more ways than one, although all of these emotions are happy and positive ones because….. 18 years ago on 14th Feb 2001, we launched our beautiful little company, First Impression Training Ltd and today, after a journey of relentless hard-slog, sweat and (many) tears, we have finally come […]
Why Would You Pay £197 For a Cup of Coffee?
A colleague of mine recently attended a Mastermind meeting – a regular get together he has (just like I have with my Mastermind Group at the Entrepreneurs Circle in Birmingham), except his meetings are held in a local hotel, usually with pretty good facilities like Wifi and onsite parking and on this occasion, one serving […]
Warning – Training Doesn’t Work!
If I had a pound for every time I have heard someone who has never worked with FIT say that training doesn’t work, I’d be a very rich woman! You see, it seems that for years, training has been approached by many as a ‘fix all solution’ from skills gaps to performance issues. So, if […]
Hello from the FIT Apprentice
On Monday 4th January 2016, at the start of a brand New Year, the FIT Team moved into their brand new, fresh-as-a-daisy offices in Lordswood, Kent. New desks, new chairs, new desktops, new office supplies, a new FIT Apprentice (moi)! So what could possibly go wrong!? Ah well…… The first major hiccup on our very […]
