Role Reversal – could it work for you?
We’re no strangers to seeing animals do some fairly bizarre things, like this bear strolling through a New Jersey neighbourhood on two feet – likely in an attempt to disguise itself as a human to avoid being shot! But when it comes to animal ingenuity, these photos of a dog riding a Segway surely take […]
Are you an Aldi or a Waitrose?
Who doesn’t love Aldi? Lovely, tasty food at a fraction of the price you’d expect to pay at one of the big four. Aldi’s popularity has increased massively over the last few years, and some interesting research undertaken recently indicates that Aldis in France, Germany and Spain are EVEN cheaper. The study found that the […]
NEWSFLASH! The FIT Team are speaking up…..
OK, if you know the team at First Impression Training well, you’re now likely thinking “WHAT? the FIT guys never STOP speaking up…. …..about their passion for helping us become better than we are already! …..about their obsession with us all striving for service excellence! …..about their insistence that we all recognise our frontliners as […]
Entrepreneur of The Month September 2013
Customer service training specialist, Marie Cross ofMaidstone, was named National Entrepreneur of the Month in August 2013 by Nigel Botterill, Founder of theEntrepreneurs Circle, after enjoying her two most profitable months in 12 years of trading. Marie launched First Impression Training in 2001, following a lifelong ambition to set up her own business on the […]
Do Men or Women make the Best Leaders? Article published by BusinessZone.co.uk – Dec 2012
A fascinating study by Talent Innovations has proved that John Gray, author of the 1992 bestseller “Men are from Mars, Women are from Venus” was indeed correct – there are fundamental differences between the genders and these differences are even more evident when it comes to leadership behaviour! The study was based on the analysis […]
First Impression Training has another “Success Story” to read about in Nigel Botterill’s Entrepreneurs Circle
Yes it’s true – we’ve been madly following Botty Rule #9 and following up, following up, following up just recently with 1 or 2 hot new prospects! And once again, our hard-graft hasn’t gone unnoticed because we’ve been quoted once more as being one of Nigel Botterill’s Entrepreneurs Circle members’ success stories on 8th April […]
Marie is awarded Entrepreneur of the Month (County of Kent) for February 2013
Feeling very proud and puff-chested (for the second time since joining Nigel Botterill’s Entrepreneurs Circle in 2011) to have been awarded this prestigious award for all the great stuff we’ve been doing here at First Impression Training over the last few months to help our business survive and thrive in these challenging times! The full […]
First Impression Training is quoted as being a “Success Story” in January 2013
We all know the old adage that when times get tough, the tough get going – and that’s exactly what we’ve done here at First Impression Training! And our hard-graft hasn’t gone unnoticed of late – we were quoted as being one of Nigel Botterill’s Entrepreneurs Circle members’ success stories on 31st January 2013! Proud […]
Valentine’s Day 14th February 2013 – First Impression Training celebrate their 12th birthday!
It hardly seems possible – that a husband and wife should not only live together 24/7 but work together 24/7 too – and for a dozen years to boot! While we may have a lot to celebrate and be proud of for having survived 12 years working together, FIT’s success hasn’t really been about that! […]
“7 Super Secrets of Remarkable Customer Service: How to Develop True Brand Ambassadors on your Frontline”……… have you claimed your FREE hard-copy yet?
We’re on a bit of a roll with our new FREE guide – plugging it here, there and everywhere! We’re bound to say this (because Marie wrote it!) and it really is a handy little guide for Frontline Leaders to help them keep their people on track, motivated to succeed and positive about the brand […]