A Story About Remarkable Customer Service – from a Leading Hotel Chain
Sadly, it’s not very often we hear about great news stories when it comes to someone having received ‘remarkable’ (Purple Cow style) customer service (especially in the UK), is it? Indeed, as the studies prove, if we receive good service, we’ll tell around 5 people, whereas if we receive bad service, we’ll tell an average […]
Trust and Transparency
Trust and transparency – that was the theme of our wonderful client’s annual Customer Conference last month, held at the equally wonderful Black Country Living Museum…. And WOW! did we experience real TRUST & TRANSPARENCY throughout the day, mingling among the crowd, getting feedback first-hand – raw and direct and truthful and unedited, exactly as […]
Shameless self-publicity post
No apologies for this shameless self-publicity post because David & I are celebrating 32 years of marriage today, 2nd Aug 2023 🥳 SO WHAT? I hear you say! Well, here’s WHY we feel this accolade is worth shouting about this week…. ✨It’s actually our 2nd marriage – for both of us! ✨We’ve worked together 24/7 […]
Who doesn’t love Dolly Mixtures?
I absolutely LOVE Dolly Mixtures – always have, always will đź’– Which is a good job really, because when it comes to MIXTURES, we’re definitely top of the eclectic list here at First Impression Training Ltd. Over the 22.5 years since Team FIT launched, we’ve been blessed and privileged to partner a whole MIXTURE of […]
✨A double dose of gratitude✨
Got to sing my heart out to ‘Dreams’ at Rock Choir on Tuesday evening, while being filmed by the RfL crew, in aid of Cancer Research Race for Life’s 30th year anniversary🎵 AND had a moment with my bestie by her mulberry tree 🌳 which is about to come back into bloom (thank you Lyn 🙏), remembering […]
The power of positive self-talk
This week I’m shining a light into the power of positive self-talk. According to the National Science Foundation, an average person has around 60,000 thoughts per day, of which 75-95% are repetitive i.e. the majority of the thoughts we had yesterday, are the ones we will have again today – and will have again tomorrow. […]
21 daily disciplines for an AMAZING 2023
Here’s our list of 21 daily disciplines to help you achieve amazing results in 2023. They say it takes 21 days to make or break a habit – in fact research proves that it takes 66 days to fully embed the new habit AND, depending on the size and tenure of the habit, it can […]
16 ways to say NO!
MANAGING OUR TIME WITH DIFFERENT WAYS TO SAY “NO” Use the Tape Technique for positive ways to say NO! Focus your conversation on the positives / the can do’s FIRST! 1. “Yes, I can certainly look at that for you, although it will have to be in (abc timeframe) once I’ve completed this (xyz deadline) […]
Dust if you must!
For those who know me well, you’ll know I’m a MASSIVE fan of Robin Sharma, one of the world’s top leadership experts, who has sold more than 15 million books across 96+ nations, including the #1 bestsellers The Monk Who Sold His Ferrari; The Leader Who had No Title and The 5am Club. The man […]
The very real problem of Presenteeism
Another fascinating read from corporate wellness experts Unmind this month, with an article by Sam Musguin-Rowe, all about the cost implications and financial losses companies face when they ignore the very real problem of PRESENTEEISM – defined as “the lost productivity that occurs when employees are not fully functioning in the workplace because of an […]
