Ken Dodd must have been Bhutanese!
Because he certainly had his fair share of happiness, or so the song goes…. Happiness, happiness, the greatest gift that I possess I thank the Lord that I’ve been blessed With more than my share of happiness To me this world is a wonderful place I’m the luckiest human in the human race I’ve got […]
Johnny Mercer knew how to stay positive…
Who remembers Johnny Mercer and the Pied Pipers? Anybody? Nobody? Well for the purposes of this article I’m going to quote the first verse lyrics from the man who wrote this true classic called Ac-Cent-Tchu-Ate the Positive so here goes… “You’ve got to accentuate the positive Eliminate the negative Latch on to the affirmative Don’t […]
That’s enough about me – what do you think about me?
Ok, I’m going to self-indulge for a moment this week and I hope you stick with me, because this week’s blog really does have something for YOU too, if you just read on for the next 2 minutes or so.. They say people will never rise above their own opinion of themselves and sadly, even […]
It’s Autumn – time to put a Spring in our step
The summer’s over, nights are drawing-in and Autumn is in the air – it’s that time of the year when we all need to quickly reflect on what we’ve achieved so far this year and refocus on what remains to be done during the last quarter of 2018 (can you believe how FAST this year […]
My Husband (and Business Partner) Left Me on Valentines Day
I’m writing this week’s FIT Bits on the evening of Valentine’s Day – sitting on my lonesome in the office, feeling very sorry for myself and a little unloved to say the least. My husband (who, as many of you know, is also my business partner) has deserted me, or rather chosen to spend the […]
Attitude – the Vital Ingredient
In case you didn’t know your attitude to everything that happens in your personal, professional and emotional world is the foundation upon which your success is built. In the customer service environment you and your attitude is what separates you from your competition. It’s the difference that makes the difference and because people buy people […]
We’re recruiting…very special trainer required
You know what we’re all about here at FIT – we’re passionate (some say obsessed) about peoples’ potential! Our team of talented consultants have all truly walked their talk, from entry level upwards within the call & contact centre industry and their collective experience spans over a hundred years – so the team really do […]
Ladies and Gents – a round of applause for our new apprentice
The FIT team have just got a little bigger (no, not by eating too many mince pies at Christmas!) but by hiring their new Apprentice… ..which is me! My name is Ellyse, I’m 16 and I am from Detling, near Maidstone in Kent. I am ecstatic to be David and Marie’s Apprentice – already I […]
Why your brand ambassadors need to be out on the front line
You may well find that you have staff who are competent on the phone with customers, but that they’re conversing in a way that doesn’t fit with your values. This often happens when staff have been in the same role for a long time and have become a little complacent, operating on auto-pilot, engaging with […]
Come out of your shell!
I was browsing the news a while ago and among all the doom and gloom, there was one headline that really made me chuckle… “US police detain giant tortoise after brief chase” A brief chase?! Apparently, a giant tortoise who goes by the name of Clark, gave the police a run for their money through […]
