The dishes won’t wash themselves!
It’s not very often that I feel the need to “call-out” individual organisations for their poor efforts around customer journey but this is one of those times. This is our personal story so I can vouch for each blow-by-blow stage of this unhappy tale which started back in April of this year when we purchased […]
My Husband (and Business Partner) Left Me on Valentines Day
I’m writing this week’s FIT Bits on the evening of Valentine’s Day – sitting on my lonesome in the office, feeling very sorry for myself and a little unloved to say the least. My husband (who, as many of you know, is also my business partner) has deserted me, or rather chosen to spend the […]
We’re recruiting…very special trainer required
You know what we’re all about here at FIT – we’re passionate (some say obsessed) about peoples’ potential! Our team of talented consultants have all truly walked their talk, from entry level upwards within the call & contact centre industry and their collective experience spans over a hundred years – so the team really do […]
I’m Tearing My Hair Out!
I’ve just been on hold to the tax office for the last thirty five minutes and I have been inspired to write a blog. I know that my “call is important” to them and that “all operatives are helping other people”, but I really, really, really want to get my problem sorted. It’s my money! […]
Ladies and Gents – a round of applause for our new apprentice
The FIT team have just got a little bigger (no, not by eating too many mince pies at Christmas!) but by hiring their new Apprentice… ..which is me! My name is Ellyse, I’m 16 and I am from Detling, near Maidstone in Kent. I am ecstatic to be David and Marie’s Apprentice – already I […]
NEWSFLASH! The FIT Team are speaking up…..
OK, if you know the team at First Impression Training well, you’re now likely thinking “WHAT? the FIT guys never STOP speaking up…. …..about their passion for helping us become better than we are already! …..about their obsession with us all striving for service excellence! …..about their insistence that we all recognise our frontliners as […]
