Ladies and Gents – a round of applause for our new apprentice
The FIT team have just got a little bigger (no, not by eating too many mince pies at Christmas!) but by hiring their new Apprentice… ..which is me! My name is Ellyse, I’m 16 and I am from Detling, near Maidstone in Kent. I am ecstatic to be David and Marie’s Apprentice – already I […]
What does a “remarkable customer experience” really mean?
The way you engage with your customers and prospects is crucial in delivering a remarkable customer service experience and creating customer loyalty. It’s a tough marketplace out there and customers are increasingly picky about who they’ll do business with. The only true differentiator in any business is the experience that customers get when they interact […]
Every little helps – not for Tesco it seems!
What’s the most important factor in your business? Now that’s a question. Is it… …your staff? …your location? …your customers? I bet you’re wondering what the right answer is aren’t you? Well, you’ll be pleased to know, that it’s all of them. If you want your business to be as successful as it can be, […]
Is this a peek into the future of customer service?
Have you seen the Facebook video of the 4 year old boy acting out an inbound customer service call? If you haven’t we’ve added a link below and, whilst this should bring a smile to your face, we couldn’t help but wonder if there was a deeper message here for UK business. About 10 years […]
Happily Ever After
Prepare to cringe with affectionate approval! I must confess I’m an absolute sucker for happy endings – it must be the Piscean in me. Crescendos of emotional music and a final much-anticipated kiss really make a film for me. I’m just a complete romantic at heart! The other week I came across a story that […]
The car of tomorrow – TODAY!
Something very exciting is happening – did you read about it the other week? A new type of car……..not just a new shape or model. A self-driving car! Now, I know what you’re thinking……yeah sure, it’s one of those things that will never happen. However, set aside your doubts because the self-driving cars will be […]
NEWSFLASH! The FIT Team are speaking up…..
OK, if you know the team at First Impression Training well, you’re now likely thinking “WHAT? the FIT guys never STOP speaking up…. …..about their passion for helping us become better than we are already! …..about their obsession with us all striving for service excellence! …..about their insistence that we all recognise our frontliners as […]
