Happy International Women’s Day
As you may know, the month of March is Women’s History Month and today marks THE most special of March days this year, with International Women’s Day! I’ll be sharing my thoughts on Women’s History Month next Monday and for now, thought I’d leave you this week with (what I hope will be) an inspirational […]
Would YOU easily recognise a VULNERABLE CUSTOMER?
So just how do we effectively identify and respond to a vulnerable customer? The 2024 report by NICE, in association with leading research company, Focaldata, entitled The Changing Face of Vulnerability, considers how businesses need to find ways to overcome the complexities of identifying, and then responding to, vulnerable customers – especially given the ever […]
Do YOU have a Multigenerational Employee Value Proposition (EVP) in place?
Your Employee Value Proposition (EVP) MUST be FIT for Purpose Fascinating article in a recent issue of Personnel Today, by Reward Gateway’s People Experience Director, Chris Britton. The organisation helps companies attract, engage and retain employees, through their unified employee engagement hub, providing the best of recognition, reward, wellbeing, surveys, benefits and discounts that support […]
The very real problem of Presenteeism
Another fascinating read from corporate wellness experts Unmind this month, with an article by Sam Musguin-Rowe, all about the cost implications and financial losses companies face when they ignore the very real problem of PRESENTEEISM – defined as “the lost productivity that occurs when employees are not fully functioning in the workplace because of an […]
7 Super Secrets from the Dragons Den
It’s become a TV institution since it first arrived on our screens over 17 years ago, although for every success story on Dragons Den, there are many dozens more that have stood before the business giants in the Den and secured not a farthing of investment for their budding ventures. In some cases, it’s been […]
Effective communication is the answer for todays leaders
Effective communication is a critical skill, for both business AND life. If only we’d all mastered those 4 key communication skills of READING, WRITING, SPEAKING & LISTENING when we were taught them at an early age, we’d have all been assured of developing superior human relationships in later life, agreed? It would feel easy to […]
Employees matter EVERY day – not just on National Employee Appreciation Day!
National Employee Appreciation Day falls on 4th March each year, so this Friday is YOUR opportunity to show YOUR staff even more love, recognition and appreciation than you might usually show them, although it’s important to remember that, because employees matter, we should recognise and appreciate our staff’s contribution to the organisation’s success EVERY DAY […]
Staff retention strategies to avoid The Great Resignation
As we know, our energy flows to where our attention goes and it seems, EVERYONE’S attention is now focused on the phenomenon that is being referred to as The Great Resignation, as we all begin to move forward into the ‘new normal’ World Of Work (WOW!) Personnel Today gave a big shout-out to Culture Amp […]
Klopp vs Pep – are you having a laugh?
In just a season, our beloved Jurgen Klopp (Liverpool’s best ever Manager since Shankly, for the non-football fanatics among us) moved from the number #1 spot as the World’s Best Football Manager to number #3, with Man City’s Pep Guardiola knocking him off the podium to claim pole position this season. Even if you’re NOT […]
Row, row, row your (own) boat!
I attended a brilliant webinar recently, delivered by Simon Rickman of PEAK Performance & Potential Ltd, facilitated by the CPD Standards Office, all about this evolutionary phase of the working world we’re entering into post-COVID – and how organisations can effectively transition people back into the workplace. Simon and I concur on a number of […]
