Hello from the FIT Apprentice
On Monday 4th January 2016, at the start of a brand New Year, the FIT Team moved into their brand new, fresh-as-a-daisy offices in Lordswood, Kent. New desks, new chairs, new desktops, new office supplies, a new FIT Apprentice (moi)! So what could possibly go wrong!? Ah well…… The first major hiccup on our very […]
5 Fantastic Resources for Customer Service Trainers
This week we’ve decided to rest our typing fingers and invited our very good friends at PhoneCoach (www.phonecoach.com) to reach out to our readers with a few gold nuggets to inspire you to even greater learning success. The lovely Mandy Stephens, Head of Sales at PhoneCoach, has listed her Top 5 online resources including the […]
A Plastic That’s Great for Humans!
Well, it’s a kind of plastic – neuroplasticity to be precise. Neuroplasticity is the ‘muscle building’ part of the brain and it’s at work throughout life, where connections within the brain become stronger or weaker, depending on what and how the neuro pathways are being created, used & developed. We know that young peoples’ brains […]
We’re blowing our own trumpet – again!
WOW! What incredibly glorious weather we’ve had this week, with temperatures skyrocketing to their highest on record in the UK – and the sun has been well and truly shining down on First Impression Training over these last 10 days too. So if it’s OK with you, I’m going to self-indulge for a moment (YET […]
Build a Bridge – Get Over It!
I want to be totally honest with you this week – because you know how important that value is to me and my business. I’ve struggled a little these last couple of months. Not on the outside, obviously. Those of you who know me well, know I’m always the consummate professional when it comes to […]
Avoiding Burnout Amongst Frontline Staff
Burnout is a common problem for frontline staff, especially when they have been in the same role for several years and know the job inside out, to the extent they’re operating on autopilot. Such employees will often be simply going through the motions, unaware that this will lead them subconsciously to develop bad habits. The […]
Mind your P’s and Q’s please!
I’ve always been a stickler for good grammar. I loved English Language at school – it was my favourite subject. I did really well at it too – I got A+ in my O’ Levels (OK, so I’m proving my age) and in my A Levels and I even took S Level English, although I […]
Ken Dodd must have been Bhutanese!
Because he certainly had his fair share of happiness, or so the song goes…. Happiness, happiness, the greatest gift that I possess I thank the Lord that I’ve been blessed With more than my share of happiness To me this world is a wonderful place I’m the luckiest human in the human race I’ve got […]
Johnny Mercer knew how to stay positive…
Who remembers Johnny Mercer and the Pied Pipers? Anybody? Nobody? Well for the purposes of this article I’m going to quote the first verse lyrics from the man who wrote this true classic called Ac-Cent-Tchu-Ate the Positive so here goes… “You’ve got to accentuate the positive Eliminate the negative Latch on to the affirmative Don’t […]
73.6% of all statistics are made up. But not these…
Statistics about Statistics • 73.6% of all statistics are made up • 56.7% of all statistics have added a decimal point to appear more plausible • 30% of all statistics do not correspond to each other • 11% of the world population can touch their nose with their tongue • 100% of you just tried […]
