Improve customer care through effective recruitment
Recruiting customer service staff presents several unique challenges. More than anything else, customer service staff need to be a good fit with the organisation – there cannot be a divide between those running the business and those delivering its customer service experience. It is worth remembering the old idiom “people buy from people”. It’s important […]
Why meaningful goals are key
It’s important to have goals and targets – in business and in life – and setting meaningful Key Performance Indicators (KPIs) in the customer service setting is the key to going the extra mile for clients and getting the most out of customer service training and people development. KPIs are the goals used to measure […]
Is this a peek into the future of customer service?
Have you seen the Facebook video of the 4 year old boy acting out an inbound customer service call? If you haven’t we’ve added a link below and, whilst this should bring a smile to your face, we couldn’t help but wonder if there was a deeper message here for UK business. About 10 years […]
Combine training with leadership to inspire your staff
Team leaders need to take an active part in maintaining morale – it’s not enough for them to remain isolated at their desks and assume employee motivation will be maintained. They need to be out there ‘on the floor’ supporting their staff, listening in to calls and offering quick tips to improve performance, providing effective […]
Fancy a snuggle?
When you think of a treasured memory people like to have photographed, you may be thinking that there’s only so much you can do…pregnant mothers, family photos, maybe even a fancy model photo-shoot of yourself, looking drop dead gorgeous!? However, a little family from Alabama has created something amazing by simply twisting the norm a […]
Happily Ever After
Prepare to cringe with affectionate approval! I must confess I’m an absolute sucker for happy endings – it must be the Piscean in me. Crescendos of emotional music and a final much-anticipated kiss really make a film for me. I’m just a complete romantic at heart! The other week I came across a story that […]
Price is not the be-all & end-all
How are the price wars going in the high street near you? You’ve probably seen Topshop, H&M and Zara going at it hammer and tongs with window displays of late, although I bet you’ve never seen anything quite like this, which I stumbled upon recently: http://metro.co.uk/2014/08/07/high-street-price-war-97p-store-holds-95p-sale-against-99p-rival-4824153/?ito=v-b In Barking, Essex, a 97p store opened up right […]
Just how unique are YOU?!
Creating a unique selling point for your business can be a tough challenge – unless of course you’re Richard Branson! After all, it is the force that drives your business. A great USP will radically improve the positioning and marketability of your company. It will set you apart from competition, persuade others to use your […]
Neknominations – the new online craze!
So I was reading about this new online craze a while back that had me seriously scratching my head. It’s called ‘Punch 4 Punch’, and it basically involves two people being videoed taking it in turns to punch each other in the same spot over and over again. The first person to give up has […]
The car of tomorrow – TODAY!
Something very exciting is happening – did you read about it the other week? A new type of car……..not just a new shape or model. A self-driving car! Now, I know what you’re thinking……yeah sure, it’s one of those things that will never happen. However, set aside your doubts because the self-driving cars will be […]
