Recruiting the right customer service representatives
Recruiting the right customer service representatives (CSRs) is critical for any organisation, as these employees are often the frontline of your organisation and play a key role in shaping customer perceptions and satisfaction. How they communicate largely determines how a customer FEELS about your business. It makes perfect sense, therefore, that effective recruitment practices are […]
Who doesn’t love Dolly Mixtures?
I absolutely LOVE Dolly Mixtures – always have, always will š Which is a good job really, because when it comes to MIXTURES, we’re definitely top of the eclectic list here at First Impression Training Ltd. Over the 22.5 years since Team FIT launched, we’ve been blessed and privileged to partner a whole MIXTURE of […]
Raise a glass to Maggie today
The 7th June 2020 will be etched in my memory forever. It hardly seemed real 12 months ago ā and it hardly seems real still ā¹ Iām not going to make any apology for being a little emotional today, as I put pen to paper in this weekās FIT Matters, because itās an anniversary absolutely […]
KIND people live LONGER!
World Kindness Day was celebrated last Friday 13th November, as it is each year and although it is NOT currently a day affiliated with any religion or political movement, over 28 nations participate in this unofficial holiday and here at Team FIT, we believe it should be an EVERYDAY occurrence! KINDNESS is a human condition […]
FIT Comes of Age on Valentines Day
Weāre feeling incredibly emotional this morning, in more ways than one, although all of these emotions are happy and positive ones becauseā¦.. 18 years ago on 14th Feb 2001, we launched our beautiful little company, First Impression Training Ltd and today, after a journey of relentless hard-slog, sweat and (many) tears, we have finally come […]
Hello from the FIT Apprentice
On Monday 4th January 2016, at the start of a brand New Year, the FIT Team moved into their brand new, fresh-as-a-daisy offices in Lordswood, Kent. New desks, new chairs, new desktops, new office supplies, a new FIT Apprentice (moi)! So what could possibly go wrong!? Ah well…… The first major hiccup on our very […]
That’s enough about me – what do you think about me?
Ok, Iām going to self-indulge for a moment this week and I hope you stick with me, because this weekās blog really does have something for YOU too, if you just read on for the next 2 minutes or so.. They say people will never rise above their own opinion of themselves and sadly, even […]
My Husband (and Business Partner) Left Me on Valentines Day
Iām writing this weekās FIT Bits on the evening of Valentineās Day ā sitting on my lonesome in the office, feeling very sorry for myself and a little unloved to say the least. My husband (who, as many of you know, is also my business partner) has deserted me, or rather chosen to spend the […]
We’re recruiting…very special trainer required
You know what weāre all about here at FIT ā weāre passionate (some say obsessed) about peoplesā potential! Our team of talented consultants have all truly walked their talk, from entry level upwards within the call & contact centre industry and their collective experience spans over a hundred years ā so the team really do […]
Ladies and Gents – a round of applause for our new apprentice
The FIT team have just got a little bigger (no, not by eating too many mince pies at Christmas!) but by hiring their new Apprentice… ..which is me! My name is Ellyse, I’m 16 and I am from Detling, near Maidstone in Kent. I am ecstatic to be David and Marieās Apprentice – already I […]
