Service FIT for a Queen
It was a day full of mixed emotions last Fri 9th Sep 2022 – a day filled with so much pride and joy, tinged with a day full of sadness and grief, having lost our beloved Queen just the day before. Yet what better way to celebrate Her Majesty’s unwavering devotion and commitment to #SERVICE for 70 […]
Operational Excellence Show – Leading Ladies Podcast
As part of the UK Contact Centre ‘Leading Ladies’ series our Training Director, Marie Cross, joins Marianne Rutz for Episode 109 of the Operational Excellence Show. During this podcast Marie digs deep into the industries hot topics and offers her unique advice, insights and wisdom about what it takes to be a true ‘Purple Cow’ […]
FIT team are UK Business Awards judges again!
Our two principal Directors, Marie and David Cross, are proud to be judging CX categories at this years UK Business Awards https://ukbizawards.com/ Whilst David is focusing on the Best Customer Experience category, Marie has taken up the judging role for the Maggie Colman Customer Service Award. As many of you will recall, Maggie was our valued […]
Marie hits 4th spot in CXM Top Influencers 2021
Delighted to announce that our very own Queen of Customer Service, Marie, has been recognised as one of the UK’s top influencers in Customer Experience Magazine’s CX Stars of 2021, taking 4th place in the Top 50 CX Influencers list, up TEN places from last year! https://cxm.co.uk/cxm-vote-pol… In celebration of this amazing achievement and as […]
It’s our 20th Valentine birthday 🎂 🎈
First Impression Training was formally incorporated on 14th February 2001 and that makes every Valentines Day a little more special although, this year, love is really in the air as we celebrate our 20th birthday. Can’t quite believe where the time has gone – doesn’t seem all that long ago we made our plans to leave corporate […]
On the sofa with Nigel Botterill
“I was over the moon to be invited to join multi award-winning entrepreneur, Nigel Botterill recently, founder of the Entrepreneurs Circle and famously known for building 9 x million-pound businesses from scratch. They say that to be truly successful, you need to surround yourself with other like-minded people and being part of Nige’s tribe has massively […]
Maggie Colman
It is with the most unbearably heavy heart that I write to let you know that our feisty, bold and brave Elsie, aka our LC (Lead Consultant) Maggie Colman, passed away on Sun 7th June, after a dramatically sudden illness, which she was diagnosed with just 4 weeks ago & confirmed as terminal just 1 […]
Marie Cross enters list of Top 25 CX Influencers
CXM (Customer Experience Magazine) add Marie Cross as one of the UK’s top CX Influencers of 2020. Straight in, for the first time, at No14 – super proud that Marie has been added to this prestigious list of movers and shakers in the customer experience world. Real recognition of her work in helping UK business […]
FIT win Gold at UK Business Awards
What a day we had at the 2019 UK Business Awards at the Park Plaza Riverbank, London on 8th November. A real red letter day for the FIT team who walked away with the Gold Award for Professional Services against some really tough finalists and a real recognition of our culture, delivery and focus on […]
FIT Finalists in 3 Award Categories
Once again the quality of our work shines out during 2019 as we’ve been shortlisted as finalists in the following prestigious awards: UK Business Awards Customer Centric Organisation (partnership entry with our lovely client Equiniti) Professional Services (FIT solo entry) UK Customer Experience Awards Best Customer Experience Training Winners will be announced later in the […]
