FIT Finalists in European Contact Centre and Customer Service Awards 2019
Delighted to announce that FIT have been selected as finalists at the 2019 European Contact Centre & Customer Service Awards. This year we’ve partnered with our client, Equiniti, in the category of Most Effective Learning & Development Initiative. We’re particularly proud of this project having worked with the Equiniti team for almost 12 months, creating and […]
We’re hiring…
The FIT team are looking for a really special individual who can help us move to our next stage of growth. You’ll be a high-performing, passionate and enthusiastic telephone sales consultant with plenty of experience and ready to demonstrate a track record of success at selling on the ‘phone. If this job is right for […]
We’re judging again in 2018!
We’re delighted to announce that Marie has been invited to join the judging panel at this years UK Customer Experience Awards. Now in its incredible 9th year, the UK Customer Experience Awards has grown exponentially to become the biggest CX event of its kind in the world. This year it’s back with 22 all-inclusive categories […]
Updated Privacy Notice
The time is almost here! New GDPR privacy rules apply from 25th May 2018 so, whilst we’ve resisted the urge to run round the office screaming “We’re all doomed” we do need to update our Privacy Notice to remain within the legal requirements. If this is the kind of thing that really floats your boat […]
FIT Finalists for Business Enabler 2017
Sooooooo excited to discover that, today, the FIT team have been shortlisted as finalists in the Best Business Enabler category at the Entrepreneurs Circle 2017 Awards. What’s really cool about this recognition is that it’s specifically for our recently launched online Ultimate Customer Service Training Programme designed to help small and medium sized businesses create […]
FIT recognised for training excellence at ECCCSA 2015
Once again the FIT team are back in the limelight having successfully been shortlisted as finalists within the 2015 European Contact Centre and Customer Service Awards (ECCCSA). The category is one that lies at the very heart of all that we’re about here at FIT – Customer Service Training Programme of the Year – and is a huge endorsement […]
FIT win in 2016 UK Corporate Excellence Awards
Following months of research and judging First Impression Training Ltd has been named a winner in Wealth & Finance International’s UK Corporate Excellence Awards 2016. The ‘2016 UK Corporate Excellence’ awards were launched to acknowledge the successes and continued brilliance of companies of all sizes. Whether single office firms, or the largest of international conglomerates, these […]
FIT helps Legal & General to award success
First Impression Training are celebrating with our client, Legal & General, after they won the coveted Insurer Claims Initiative of the Year category at the Insurance Times Awards (Tuesday 2 December 2014) at Battersea Evolution. Competition for the award was fierce, as the other finalists were Ageas, Allianz – Pet Plan, AIG and Covéa Insurance. […]
Entrepreneur of The Month September 2013
Customer service training specialist, Marie Cross ofMaidstone, was named National Entrepreneur of the Month in August 2013 by Nigel Botterill, Founder of theEntrepreneurs Circle, after enjoying her two most profitable months in 12 years of trading. Marie launched First Impression Training in 2001, following a lifelong ambition to set up her own business on the […]
Do Men or Women make the Best Leaders? Article published by BusinessZone.co.uk – Dec 2012
A fascinating study by Talent Innovations has proved that John Gray, author of the 1992 bestseller “Men are from Mars, Women are from Venus” was indeed correct – there are fundamental differences between the genders and these differences are even more evident when it comes to leadership behaviour! The study was based on the analysis […]
