You can’t manage what you haven’t measured!
There’s no truer quote than “You can’t manage what you haven’t measured” particularly when we’re talking about the effectiveness of staff training, agreed? Here at
There’s no truer quote than “You can’t manage what you haven’t measured” particularly when we’re talking about the effectiveness of staff training, agreed? Here at
Recruiting the right customer service representatives (CSRs) is critical for any organisation, as these employees are often the frontline of your organisation and play a
In today’s competitive market, ensuring customer experience consistency across many channels is critical for business success. Being consistent with your customer experience builds trust, fosters
Onboarding new customer service team members effectively is crucial for any organisation, especially when they’re in customer facing roles where first impressions matter. A well-executed
In today’s fast-paced world, the demand for immediate satisfaction is higher than ever. This phenomenon is particularly evident in customer service and sales environments, where
In the fast-paced world of business, customer complaints are often viewed as a nuisance—a thorn in the side of otherwise smooth operations. However, savvy businesses
Training vs productivity Today, let’s tackle a topic that’s crucial in today’s ever-evolving digital landscape: training staff on new technologies without sacrificing productivity. As businesses
We live and work in a world where customer expectations are higher than ever. It’s generally acknowledged that those organisations who successfully rise to the
This week is Men’s Health Week and I’m reminded of the old saying… Big boys don’t cry? Men don’t talk? Well, this year’s theme for
Understanding Causes, Impacts, and Solutions of absenteeism in the workplace I was struck by a recent headline stating that Rishi Sunak wants to strip GPs
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
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