Our top 5, post-Covid, customer service tips
The last 14 weeks have been a very strange and difficult time for practically every single person living through it – it’ll certainly make history
The last 14 weeks have been a very strange and difficult time for practically every single person living through it – it’ll certainly make history
I have to admit I am TERRIFIED of birds – the bigger, the scarier they are and the more terrified I become! So, you can
Homeworking used to be a rare treat for many frontline staff. In fact, only a few months ago, one of our clients was in the
It’s really important that we’re reminded of the importance of stepping out of our hoola-hoop every now and then – because all progress takes place
“It’s impossible to live without failing at something, unless you live so cautiously that you might as well not have lived at all – in
I came across a beautiful piece of writing by Emily Perl Kingsley during Mental Health Awareness Week recently, when it struck me just how poignant
Call Centre Helper is one of my favourite online business magazines – every week it delivers at least one golden nugget to my mental business-thinking
The Science of Hope (yes, it IS a science apparently) states that HOPE is about having a steadfast belief in the possibility that things can
It’s OK to not be OK right now, you know. It’s a scary time for many and this experience is one none of us has
Most of us have been aware of the Every Mind Matters campaign for some time, although I guess its usefulness as a coping mechanism has
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
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