Know your worth!
There’s an old saying that goes “People will never rise above their own opinion of themselves and sadly, that opinion is usually rather low” Yet
There’s an old saying that goes “People will never rise above their own opinion of themselves and sadly, that opinion is usually rather low” Yet
The title above is a quote attributed to the prominent writer Anaïs Nin in 1961, this maxim was better articulated by the late great Stephen
Over the past few weeks, news of the spread of the corona virus has dominated the media and the messages have been rather bleak and
I normally reserve talking about the well renowned Change Curve (a model originally developed in the 1960s by Elisabeth Kubler-Ross to explain the grieving process)
At times like this, though I’ve never actually experienced ‘times like this’ in my entire lifetime, it’s really important to be extra vigilant about who
I read a fascinating paper recently from Puzzel (www.puzzel.com) who conducted a survey focusing on how much emphasis customer service leaders and managers place on
I’ve mingled with them all this last week, albeit in a roundabout way – apart from a dragon that is, because I properly mingled with
I was blown away this week when I received an email from the lovely Paul Ainsworth, Editor-in-Chief of Customer Experience Magazine, who told me he
Well you know me – I like to start the New Year with a bang and what better way to grab your attention at the
Were you aware that saying things like ‘don’t worry’, ‘bear with me’ and ‘sorry to keep you waiting’ (all common phrases within frontline operations like
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