What do Dragons, Boxing and Boris have in common?
I’ve mingled with them all this last week, albeit in a roundabout way – apart from a dragon that is, because I properly mingled with
I’ve mingled with them all this last week, albeit in a roundabout way – apart from a dragon that is, because I properly mingled with
I was blown away this week when I received an email from the lovely Paul Ainsworth, Editor-in-Chief of Customer Experience Magazine, who told me he
Well you know me – I like to start the New Year with a bang and what better way to grab your attention at the
Were you aware that saying things like ‘don’t worry’, ‘bear with me’ and ‘sorry to keep you waiting’ (all common phrases within frontline operations like
Here at FIT, we are all about helping you deliver world class customer service, so you can differentiate yourself from the competition. This week we
Telephone sales and appointment setting remains one of the most productive and cost-effective methods of reaching new clients for many businesses – but only if
Those very clever people at Call Centre Helper have just produced a fascinating report following a survey amongst 350 contact centre professionals – the aim
We’re feeling incredibly emotional this morning, in more ways than one, although all of these emotions are happy and positive ones because….. 18 years ago
A colleague of mine recently attended a Mastermind meeting – a regular get together he has (just like I have with my Mastermind Group at
If I had a pound for every time I have heard someone who has never worked with FIT say that training doesn’t work, I’d be
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
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