Hello from the FIT Apprentice
On Monday 4th January 2016, at the start of a brand New Year, the FIT Team moved into their brand new, fresh-as-a-daisy offices in Lordswood,
On Monday 4th January 2016, at the start of a brand New Year, the FIT Team moved into their brand new, fresh-as-a-daisy offices in Lordswood,
This week we’ve decided to rest our typing fingers and invited our very good friends at PhoneCoach (www.phonecoach.com) to reach out to our readers with
Well, it’s a kind of plastic – neuroplasticity to be precise. Neuroplasticity is the ‘muscle building’ part of the brain and it’s at work throughout
WOW! What incredibly glorious weather we’ve had this week, with temperatures skyrocketing to their highest on record in the UK – and the sun has
I want to be totally honest with you this week – because you know how important that value is to me and my business. I’ve
Burnout is a common problem for frontline staff, especially when they have been in the same role for several years and know the job inside
I’ve always been a stickler for good grammar. I loved English Language at school – it was my favourite subject. I did really well at
Because he certainly had his fair share of happiness, or so the song goes…. Happiness, happiness, the greatest gift that I possess I thank the
Who remembers Johnny Mercer and the Pied Pipers? Anybody? Nobody? Well for the purposes of this article I’m going to quote the first verse lyrics
Statistics about Statistics • 73.6% of all statistics are made up • 56.7% of all statistics have added a decimal point to appear more plausible
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
If you’d like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you’ll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.
…by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.
