Snatching failure from the jaws of success
Our accountant is part of a rare group of financial experts who actually understand the challenges and tribulations of small business owners like me. He’s
Our accountant is part of a rare group of financial experts who actually understand the challenges and tribulations of small business owners like me. He’s
Our beloved NHS receives a lot of negative press these days primarily around it’s failures to deliver adequate primary services, reduced care in key health
I’m writing this week’s FIT Bits on the evening of Valentine’s Day – sitting on my lonesome in the office, feeling very sorry for myself
You know the mistake many businesses make is that they take their best customer service representative, or telesales executive, and they promote them to team
I’m a big fan of Colin Shaw (Founder & CEO of Beyond Philosophy) and I can’t think of a single article he’s written or blog
Being a brand ambassador means you have to take full responsibility, accountability and ownership for everything that you say and do on behalf of the
In case you didn’t know your attitude to everything that happens in your personal, professional and emotional world is the foundation upon which your success
I’ve been on the speaking circuit of late and thoroughly enjoying addressing large audiences to help them better understand how to implement those small, simple
Ever had one of those “crossroads” moments – I don’t mean the Midlands Motel type with Meg Mortimer, Benny and Sandy delivering rubbish dialogue against
I’ve just read a report that focused on how the need for speed is a key driver in the ever-changing face of the customer service
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
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