Brexit and the Customer Experience – What Now?
At the ripe old age of 53, I’m old enough to have experienced many “boom and bust” periods in the UK economy – house price
At the ripe old age of 53, I’m old enough to have experienced many “boom and bust” periods in the UK economy – house price
OK, I appreciate we haven’t all had a good experience of our future talent pool of leaders, movers and shakers in the guise of a
Pondering on this, as I often do in my line of work, I decided to use Google to investigate what people in UK business consider
Most of you know how passionate (some say obsessed) I am when it comes to customer service in this country – and you also know
I’ve just been on hold to the tax office for the last thirty five minutes and I have been inspired to write a blog. I
I’ve just read a very interesting report by the Institute of Customer Service that claims CEO’s just haven’t the foggiest when it comes to what
During our travels we come across a lot of examples of outstanding customer service – so it always comes as something of a disappointment when
“Only a fool learns from his own mistakes. The wise man learns from the mistakes of others.” (Otto Von Bismark) I love this quote and
‘People buy people.’ We’ve heard it all before. We know that people buy from people they know, like and trust before throwing cash and custom
Working in a highly compliant, data-protective and highly regulated environment as so many of our lovely clients do, you may be interested in the following
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
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