Ladies and Gents – a round of applause for our new apprentice
The FIT team have just got a little bigger (no, not by eating too many mince pies at Christmas!) but by hiring their new Apprentice…
The FIT team have just got a little bigger (no, not by eating too many mince pies at Christmas!) but by hiring their new Apprentice…
Senior management do not always connect their vision with the output of their frontline operations when it comes to customer service training and people development,
It’s a sad fact that the happiness of staff often takes second place to the organisation’s demand for results. We need a committed and resilient
You may well find that you have staff who are competent on the phone with customers, but that they’re conversing in a way that doesn’t
The way you engage with your customers and prospects is crucial in delivering a remarkable customer service experience and creating customer loyalty. It’s a tough
I’m a Piscean, so maybe that’s why I have a particular soft spot for the FISH! Philosophy and its approach to customer satisfaction, which all
What’s the most important factor in your business? Now that’s a question. Is it… …your staff? …your location? …your customers? I bet you’re wondering what
If you’re going to make any investment in people development and training for your staff, you need to measure the resulting value, otherwise you can’t
Firstly, from all the FIT team, we wish you a very happy and prosperous new year. As we look ahead into 2015 and begin to
You’ve got to nourish and nurture your people in order to keep them! There’s a lifespan for every role in business, including customer service. Although
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
If you’d like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you’ll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.
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