Improve customer care through effective recruitment
Recruiting customer service staff presents several unique challenges. More than anything else, customer service staff need to be a good fit with the organisation –
Recruiting customer service staff presents several unique challenges. More than anything else, customer service staff need to be a good fit with the organisation –
It’s important to have goals and targets – in business and in life – and setting meaningful Key Performance Indicators (KPIs) in the customer service
Have you seen the Facebook video of the 4 year old boy acting out an inbound customer service call? If you haven’t we’ve added a
Team leaders need to take an active part in maintaining morale – it’s not enough for them to remain isolated at their desks and assume
When you think of a treasured memory people like to have photographed, you may be thinking that there’s only so much you can do…pregnant mothers,
Prepare to cringe with affectionate approval! I must confess I’m an absolute sucker for happy endings – it must be the Piscean in me. Crescendos
How are the price wars going in the high street near you? You’ve probably seen Topshop, H&M and Zara going at it hammer and tongs
Creating a unique selling point for your business can be a tough challenge – unless of course you’re Richard Branson! After all, it is the
So I was reading about this new online craze a while back that had me seriously scratching my head. It’s called ‘Punch 4 Punch’, and
Something very exciting is happening – did you read about it the other week? A new type of car……..not just a new shape or model.
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
If you’d like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you’ll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.
…by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.
