EQ in customer service – 10 ways to apply it
The value of EQ in customer service cannot be overstated. Drawing from over four decades immersed in the trenches of customer service and sales, my
The value of EQ in customer service cannot be overstated. Drawing from over four decades immersed in the trenches of customer service and sales, my
This week I’d like to highlight the importance of elevating mental well-being amongst our frontline brand ambassadors in the pulsing heart of customer service, where
Let’s face it – we’re ALL busy and finding ways to say no can be a constant challenge! There’s NEVER enough hours in the day
On this International Day of Happiness, ever wonder why some countries seem to be on a perpetual happiness high, while others are stuck in a
As you may know, the month of March is Women’s History Month and last Friday marked one of THE most special of March days this
As you may know, the month of March is Women’s History Month and today marks THE most special of March days this year, with International
So just how do we effectively identify and respond to a vulnerable customer? The 2024 report by NICE, in association with leading research company, Focaldata,
In the Fact vs Feeling debate trend experts, Exploding Topics, report that there’s been some pretty alarming news coming from the latest scientific studies about
According to the National Science Foundation, an average person has around 60,000 thoughts per day, of which 75-95% are repetitive i.e. the majority of the thoughts we had yesterday,
Your Employee Value Proposition (EVP) MUST be FIT for Purpose Fascinating article in a recent issue of Personnel Today, by Reward Gateway’s People Experience Director,
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
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…by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.
