A Story About Remarkable Customer Service – from a Leading Hotel Chain
Sadly, it’s not very often we hear about great news stories when it comes to someone having received ‘remarkable’ (Purple Cow style) customer service (especially
Sadly, it’s not very often we hear about great news stories when it comes to someone having received ‘remarkable’ (Purple Cow style) customer service (especially
I absolutely LOVE Dolly Mixtures – always have, always will 💖 Which is a good job really, because when it comes to MIXTURES, we’re definitely
This week I’m shining a light into the power of positive self-talk. According to the National Science Foundation, an average person has around 60,000 thoughts
Here’s our list of 21 daily disciplines to help you achieve amazing results in 2023. They say it takes 21 days to make or break
MANAGING OUR TIME WITH DIFFERENT WAYS TO SAY “NO” Use the Tape Technique for positive ways to say NO! Focus your conversation on the positives
For those who know me well, you’ll know I’m a MASSIVE fan of Robin Sharma, one of the world’s top leadership experts, who has sold
Another fascinating read from corporate wellness experts Unmind this month, with an article by Sam Musguin-Rowe, all about the cost implications and financial losses companies
When it comes to the Happiness vs Success debate I’ve been a massive fan of Dr Rangan Chatterjee, best known for his TV show Doctor
It’s become a TV institution since it first arrived on our screens over 17 years ago, although for every success story on Dragons Den, there
Effective communication is a critical skill, for both business AND life. If only we’d all mastered those 4 key communication skills of READING, WRITING, SPEAKING
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
If you’d like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you’ll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.
…by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.
