Work stress and burnout – too much or too little?
In 2019 ‘BURNOUT’ made it into the WHO’s International Classification of Diseases. It’s the result of feeling emotional, physical and mental/work stress for prolonged periods
In 2019 ‘BURNOUT’ made it into the WHO’s International Classification of Diseases. It’s the result of feeling emotional, physical and mental/work stress for prolonged periods
National Employee Appreciation Day falls on 4th March each year, so this Friday is YOUR opportunity to show YOUR staff even more love, recognition and
In our last FIT Matters blog, I admitted to you that if there were an award for Best Procrastinator of the Century, I’d win hands
Procrastination is the thief of time, they say. If there were an award for Best Procrastinator of the Century, I’d win hands down! Seriously, if
Well, if there was ever a good time to DECIDE this year is going to be a great year, it’s RIGHT NOW. I mean today,
At the risk of being out of touch and uncool we’re passionate about the spoken word, here at First Impression Training. Well, truth be told,
I was thrilled to be asked to contribute to a very important piece of writing recently, compiled by freelance journalist Jennifer Lane on behalf of
If you haven’t watched this award-winning biographical film, starring the awesome Will Smith and his (then) young son Jaden, then where the hell have you
As we know, our energy flows to where our attention goes and it seems, EVERYONE’S attention is now focused on the phenomenon that is being
In just a season, our beloved Jurgen Klopp (Liverpool’s best ever Manager since Shankly, for the non-football fanatics among us) moved from the number #1
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
If you’d like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you’ll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.
…by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.
