Are you as resilient as Rob’s Trunki?
I’m entering my 2nd week in quarantine, having spent 10 glorious days at my sister’s place in Spain, lapping up the sun’s rays; enjoying some
I’m entering my 2nd week in quarantine, having spent 10 glorious days at my sister’s place in Spain, lapping up the sun’s rays; enjoying some
Putting your customers’ needs before your employees needs is BONKERS, right? I mean, a football manager would NEVER put his fans’ physical or emotional wellbeing
I watched a fascinating vodcast on the BBC Ideas site last week, by author & podcaster Bruce Daisley, all about the role of the office
I loved English at school – and I did very well in my O Levels (as they were called back then) in both English Language
Last week I registered to attend an upcoming bitesize learning event, all about how to accelerate performance and development by creating a coaching culture and
So last week saw our little (and not so little) ones head back to school, for the first time since lockdown back in March –
So, this week I came across a fascinating article by Steve Morrell of Contact Babel about the ‘perennial millennial customer service dilemma’ as he put
We’ve had a ball this last week with our lovely VIP client – and we’re all set to have another one this week, when we
In last week’s FIT Matters, we took a look at some of the industries that appear to have blossomed and boomed as a direct result
Back in 2017 we took a look at the need for speed as a key driver in achieving brand loyalty through great customer experiences. At
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
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