The Coronavirus pandemic has been a really, really good thing for some industries
You’d have to have been living in a very large black-out bubble not to be aware of the catastrophic impact Coronavirus has delivered to the
You’d have to have been living in a very large black-out bubble not to be aware of the catastrophic impact Coronavirus has delivered to the
Well maybe not Trump himself, but his people have got something right for sure…. …and that’s the oodles of stories sprawled across the internet, of
Jeez it’s been a scorcher over this last week hasn’t it!? It’s fine for those of us who were planning to be sunning ourselves in
There are a few things that you can never accuse me of being – and not being persistent (albeit annoyingly so at times) is one
This week I’m going to be short and sweet (aren’t I always ). Seems that the home working craze is starting to wane a little –
Let’s face it, we all know that, no matter how technologically advanced we become in this crazy AI world we live in, customers will ALWAYS
Running a successful customer service operation that’s frontlined by a top-notch team, whose prime focus is on ensuring a world-class 10/10 experience for its customers,
There’s a wise old quote that’s resonated with me for a very long time during my career… “If you want to SEE progress, look backward.
The man, the myth, the legend. For many, Stretch Armstrong still brings back many happy childhood memories Trying to see how far this large gel-filled,
Image consultancy Colour Me Beautiful were the first in line back in the 1970s to teach business leaders a thing or two about how to
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
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