As part of the UK Contact Centre ‘Leading Ladies’ series our Training Director, Marie Cross, joins Marianne Rutz for Episode 109 of the Operational Excellence Show.
During this podcast Marie digs deep into the industries hot topics and offers her unique advice, insights and wisdom about what it takes to be a true ‘Purple Cow’ in your field.
Listen here https://firstimpression.training/leading-ladies
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
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There are 12 Success Blueprints – FIT bulletins that are jam-packed with practical, quick and easy hints, tips and ideas to help you stay on track, keep positive and remain motivated to succeed right there on the frontline!
