"Engage Teams, WOW Customers, Drive Results!
Turn Customer Service Challenges into Strategic Wins and Stand Out like a Purple Cow!
For senior leaders, CX directors, and business owners, customer service is not just a function—it’s a strategic driver of growth, reputation, and employee engagement. Poor or indifferent service creates ripple effects that can seriously undermine your business goals including;
😬 Losing Customers – 68% of people leave a business because they feel unappreciated. If your service isn’t great, they’ll go somewhere that makes them feel valued.
💀 Reputation Takes a Hit – One bad review can snowball into a PR nightmare. In today’s world, word spreads fast (especially the bad stuff).
💸 Revenue Goes Down the Drain – Poor service = lost customers = lost sales. Plus, without loyal fans, you’ll spend way more on marketing just to replace them.
👎 Unhappy Employees – If your frontline team feels unsupported, they won’t be motivated to deliver great service. That leads to high turnover, higher costs, and bad customer experiences.
⏳ Everything Slows Down – Clunky service processes frustrate customers, waste time, and stop your team from focusing on what really matters.
📉 Declining Metrics – If your NPS, CSAT, and retention numbers are slipping, it’s a sign things need fixing—fast.
Transforming Challenges into Competitive Advantages
The good news is that the challenges of poor, or indifferent, customer service don’t have to define your business. With the right strategies and investment in your people, you can:
✅ Keep More Customers – Give them a reason to stay (and rave about you!).
✅ Boost Your Reputation – Turn happy customers into your biggest promoters.
✅ Supercharge Your Team – Help employees feel confident and motivated.
✅ Make Life Easier – Streamline CX processes so everything runs smoothly.
✅ See the Numbers Go Up – Watch your customer satisfaction and loyalty scores climb.
How We Help You Lead the Way
Our Ultimate Customer Service Training Programme (UCSTP) is designed to equip your teams with practical, proven strategies that deliver real results:
🚀 Create Loyal Customers – Get them to stick around (and tell their friends).
🚀 Turn Employees into Brand Champions – When they know what’s in it for them your teams will become excited to deliver amazing service.
🚀 Improve Customer Satisfaction – Fix pain points and keep customers happy.
🚀 Boost Profits – Reduce customer churn and increase sales.
🚀 Get Teams Working Together – Create a seamless customer journey.
🚀 Make Smarter Business Decisions – Use customer feedback to enhance your CX journey and develop a continuous improvement culture
🚀 Reduce Staff Turnover – Give employees the tools they need to thrive.
🚀 Future-Proof Your Business – Stay ahead of customer expectations.
Take the First Step Today
Empowering your business starts with empowering your people. Let us help you elevate your customer experience, drive employee engagement, and achieve sustainable growth.
Contact us today to learn more about UCSTP and how it can transform your organisation.
Why Exceptional Customer Experience (CX) Is the Key to Business Success
Delivering a flawless customer experience does more than create happy customers—it drives significant growth and profitability for your business.
Did you know that….
- 86% of customers are willing to pay more for an excellent customer experience.
- 1 in 3 customers will abandon a brand they love after a single poor experience.
- Companies that excel in CX achieve 5.7 times more revenue than their competitors who lag behind.
- A modest 5% boost in customer retention can result in a 25-95% increase in profits.
- 84% of businesses that focus on improving customer experience report increased revenue.
- Efforts to enhance CX often lead to a 20% rise in employee engagement.
Want to find out more?
Here's what our customers are saying....
Your Investment
Single and 3 monthly payment options available
The UCSTP online learning and live coaching sessions are delivered and completed over a 12 week period for each cohort of up to 10 delegates.
You can opt to take advantage of our Ultimate Single Payment Plan or spread your investment over 3 months with our Premier plan.
Complete our enquiry form below to find out more.
The Ultimate Customer Service Training Programme delivers 18 hours of CPD learning
For businesses, investing in CPD means building a motivated, capable team while enhancing their reputation as a trusted and forward-thinking organisation. Supporting ongoing learning helps employees stay engaged, boosts performance, and ensures the company keeps up with industry changes—making it a smart choice for long-term success.
Unlock proven strategies to boost customer loyalty, engagement, and profits in just weeks!”
Sure, happy customers are nice to have. But DELIGHTED customers? They’re your ultimate game-changers – these RAVING FANS build a strong emotional connection with your business, becoming fiercely brand loyal.
Even better – they refer and recommend you to others, growing your customer base—and your BOTTOM LINE—organically.
What’s included?
The UCSTP is absolutely bursting with powerful 1% ideas—those small, impactful changes guaranteed to make a 100% difference to your customers experience ensuring they keep coming back time and time again.
This programme is designed to take cohorts of up to 10 delegates through the learning in a fully supported way and provides learning managers and team leaders the ability to monitor and manage ongoing coaching and 1:1 feedback sessions in-house. Your investment includes;
Unrestricted 12 month licence for each learner (optional extensions are available if required)
Management Portal: Access to your very own dashboard to monitor learner progress and edit/manage users during their licence period
Engage Through Multi-Media Learning: Packed with live video training, audio sessions, and hands-on activities, this programme makes learning easy and impactful.
Bespoke, interactive workbook: jam-packed with 64 pages of exercises and activities designed to capture your commitments and build a highly useful reference manual to keep the learning alive
Online launch event: helping your people get the most from the programme and ensure they’re prepared for commitment to action from the outset!
Live team coaching: This is where the real “stickability” happens. All of the training modules are fully supported by a series of “live” online coaching sessions for your team to reflect, apply and practice the ideas and strategies we share directly into their daily conversations with your customers.
Coaching reference library: each of the online team coaching sessions are recorded and uploaded to the Resource section within your management portal. Super useful reference point for Team Leaders and L&D Managers to assume responsibility for continuing learning and coaching in-house.
CPD Accreditation: Complete the programme and achieve the pass-mark required to earn your CPD Accredited Certificate of Achievement
Join our Members Only Facebook Group for ongoing support from peers, as well as our expert team, to help overcome barriers and obstacles as you apply these techniques into your daily conversations.
Training Modules include:
The Success Recipe: understanding the balance between knowledge, skills and attitude Developing the RAO! Factor – Taking full Responsibility, Accountability and Ownership with each and every customer Study of Communication: understanding the impact of our visual, verbal and vocal factors Developing a Language of Influence: positive alternatives to negative everyday language What’s In It For You (WIIFY): – explain the benefits first Second Option Technique: giving your customer the illusion of choice & control Under Promise, Over Deliver (UPOD): how to manage response timeframes and ease the pressure on your workload KISS Principle – how to keep your message simple and straightforward Managing difficult conversations: Tape Technique / FPQ Technique / ABC Technique / Reframe Technique Vocal Power – the 5 key ingredients of our vocal communication Questioning skills and probing techniques: those who ask questions are always in control Active listening: how to develop this 4th critical communication skill Rapport: the golden thread of communication Matching Back: how to present information; a plan of action; the solution to encourage the win-win Your Corporate Welcome & Corporate Goodbye: a Best Practice recipe to ensure those lasting first and last impressions Netiquette – 10 golden rules of written word communication
The UCSTP guarantees to have your frontline service teams delivering world-class service to your customers in next to no time! It’s THE sure-fire way to instantly rocket your customers experience and keep them coming back for more, time and time again.
Here's what our customers say...
“Hi, I have just completed the The Ultimate Customer Service Training Programme and was compelled to let you know just how enjoyable it’s been. What’s really surprising is that there’s no rocket science here – it’s full of common-sense approaches to everyday situations with consistently positive outcomes each and every time. Really useful in my business and my customers are definitely reaping the benefits.”
Catherine Haynes, Owner,
Professor Poopenshtinkens Magical Maths
Having gone through the UCSTP we were amazed at how our customer awareness skills have improved and how many great, practical ideas we’ve received. Marie delivers her knowledge really clearly and we found the workbook to be an invaluable tool in helping us to relate the ideas into our daily discussions with our prospects and customers. Super, affordable way to improve our customers experience – highly recommended!”
Mike Chance,
Director, Print for Profit
Still on the fence? Keep reading...
We want you to be absolutely certain that this is the right training solution for your people so why not book your 1:1 Discovery Call with a member of our team who’ll be delighted to answer any specific questions you may have.
Free Peek! 
To really convince you this is going to make a significant difference to your service culture here’s a free taster of one of our most popular UCSTP modules – it’s part of our “Managing Difficult Conversations” series entitled the “Tape Technique”.
The Tape Technique focuses on those situations when we have some good, and some bad, news to share with a customer or colleague – it’s a clever little strategy that uses reverse psychology by focusing on the good news FIRST whenever we’ve got a little bit of bad news to deliver.
We trust this video has resonated with you and it’s given you greater insight into just how quickly and easily your people will be able to “swipe and deploy” these strategies into their daily conversations.
To find out more do feel free to complete our enquiry form below and we’ll be in touch to find out more about your unique needs.
