Latest News
Service FIT for a Queen
It was a day full of mixed emotions last Fri 9th Sep 2022 – a day filled with so much pride and joy, tinged with
Operational Excellence Show – Leading Ladies Podcast
As part of the UK Contact Centre ‘Leading Ladies’ series our Training Director, Marie Cross, joins Marianne Rutz for Episode 109 of the Operational Excellence
FIT team are UK Business Awards judges again!
Our two principal Directors, Marie and David Cross, are proud to be judging CX categories at this years UK Business Awards https://ukbizawards.com/ Whilst David is focusing
Marie hits 4th spot in CXM Top Influencers 2021
Delighted to announce that our very own Queen of Customer Service, Marie, has been recognised as one of the UK’s top influencers in Customer Experience
It’s our 20th Valentine birthday 🎂 🎈
First Impression Training was formally incorporated on 14th February 2001 and that makes every Valentines Day a little more special although, this year, love is really
On the sofa with Nigel Botterill
“I was over the moon to be invited to join multi award-winning entrepreneur, Nigel Botterill recently, founder of the Entrepreneurs Circle and famously known for
Maggie Colman
It is with the most unbearably heavy heart that I write to let you know that our feisty, bold and brave Elsie, aka our LC
Marie Cross enters list of Top 25 CX Influencers
CXM (Customer Experience Magazine) add Marie Cross as one of the UK’s top CX Influencers of 2020. Straight in, for the first time, at No14
FIT win Gold at UK Business Awards
What a day we had at the 2019 UK Business Awards at the Park Plaza Riverbank, London on 8th November. A real red letter day
FIT Finalists in 3 Award Categories
Once again the quality of our work shines out during 2019 as we’ve been shortlisted as finalists in the following prestigious awards: UK Business Awards
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Great News For Frontline Teams & Leaders
84% OF most customer buying decisions are entirely EMOTIONAL…
Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.